Recently, Wu Yicou and Ji Miaolei, the after-sales technicians of BLD Mercedes-Benz Jiaxing Experience Center, have passed the highest level of Diagnostic Technician (DT) certification in Mercedes-Benz technical field. This is not only the full recognition of the Mercedes-Benz brand for the after-sales technology of BLD Mercedes-Benz Jiaxing Experience Center, but also an important reflection of the customer service quality of the Experience Center all along.
Since ancient times, skilled craftsmen have been regarded as "the best of the best" and highly praised. It is understood that DT certification is the highest level of certification among Mercedes-Benz after-sales technicians, which requires 100 hours of online training, 700 hours of face-to-face courses, 600 hours of team technical exchanges, 5,000 cars repair and maintenance experience, as well as the screening of high difficulty factor examinations, in order to become the peak of the Mercedes-Benz technical certification system.
BLD Mercedes-Benz Jiaxing Experience Center DT Diagnostic Technicians: Wu Yicou
BLD Mercedes-Benz Jiaxing Experience Center DT Diagnostic Technicians: Ji Miaolei
Wu Yicou graduated from Beijing Jiaotong University. Since he joined BLD Mercedes-Benz Jiaxing Experience Center, he has continued to master rich technical knowledge and become more and more skillful through day-to-day skill training and technical exchange, technical practice and hard work.
Wu Yicou said that every customer who comes into the BLD Jiaxing Mercedes-Benz Experience Center is full of trust and recognition. Only by always being sincere to customers and solving their practical problems through meticulous and professional testing can we truly impress them, which is also the key to good after-sales service.
Ji Miaolei is an after-sales technician who was born and raised in BLD. From a trainee to join the BLD family, he has been down-to-earth and enterprising for many years. In Ji Miaolei, we can deeply feel the humble character and rigorous attitude of the technician who "learns from the old bamboo to leave a strong knot with a vain heart, and respects the pine who does not know the cold through the wind and rain for a long time".
Talking about his current job, Ji Miaolei thinks he is very lucky to join the BLD after-sales family. In his opinion, the systematic training mechanism here is conducive to young people's learning and growth, and they are exposed to first-class model technology, equipment and management every day, so they can improve their service skills more quickly in such a working environment. Ji Miaolei said, continue to learn new knowledge, improve themselves, and always hold a serious and responsible attitude to each customer and each car, in order to get the real answer on the road to growth.
With the heart of treating people with respect and courtesy, we can show the premium experience; with the enthusiasm of sharing the smallest feelings, we can create the best service. Wu Yicou and Ji Miaolei's progression road is also one of the epitome of the active progress of all the after-sales craftsmen of BLD.
BLD Mercedes-Benz Jiaxing Experience Center DT Diagnostic Technicians:
Xia Youli, Ji Miao Lei, Wu Yicou
All along, BLD Mercedes-Benz Jiaxing Experience Center has been adhering to the concept of "products and services focusing on customer needs" of BLD Group, and also adhering to the craftsmanship spirit of Chinese tradition. At the same time, we enhance the after-sales technology, strengthen the team service strength construction, strengthen the talent ladder training mechanism, develop innovation, refine quality, and make the service quality shine into gold with craftsmanship and sincerity. At the end of this year, BLD Mercedes-Benz Jiaxing Experience Center will be upgraded to MAR2020, which will bring customers a more ultimate experience with a new look and consistent service quality.
Technology leads and users are the first. In the future, BLD will always focus on customer needs, innovate, create and breakthrough more products and services, create a more convenient, more diverse and more privileged all-round service experience, continuously meet the growing consumer demand of users, and create a high quality of life.